Refund policy

Store Policies

At Universe Jewelry, we are committed to providing an exceptional shopping experience. Please review our store policies below:

30-Day Layaway: Customers may reserve selected jewelry items through our 30-day layaway program. Terms and conditions apply.
Exchanges: Exchanges are accepted within 7 days of purchase. Items must be in original, unworn condition and accompanied by a valid receipt.
No Refunds: All sales are final. We kindly ask that you review your selection carefully before completing your purchase.
Custom Orders & Layaway: Custom orders and layaway items must be completed or claimed within 30 days. Unclaimed items may be subject to removal.
Custom Orders & Repairs: A valid receipt is required for all warranty, service, or repair claims.