Privacy policy

Last updated: January 31, 2026

Universe Jewelry (“Universe Jewelry,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Universe Jewelry is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

Contact Details: Name, billing address, shipping address, phone number, and email address
Financial Information: Credit or debit card details, payment information, transaction details, and payment confirmations
Account Information: Username, password, security questions, preferences, and settings
Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and purchase history
Communications: Information provided when contacting customer support or communicating with us
Device Information: Device type, browser, IP address, network information, and unique identifiers
Usage Information: Interaction data, including how and when you browse or use the Services

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, such as when you create an account, make a purchase, or contact us
Automatically, through cookies and similar technologies when you use the Services
From service providers, who process information on our behalf
From partners or third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, provide customer support, enable reviews, arrange shipping, handle returns and exchanges, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications by email, text message, or mail, and to display relevant advertisements on our Services or third-party websites based on your activity.

Security and Fraud Prevention

To authenticate accounts, prevent fraud, investigate suspicious activity, protect users, and maintain secure Services. You are responsible for safeguarding your account credentials.

Communicating with You

To respond to inquiries, provide updates, and maintain our business relationship with you.

Legal Reasons

To comply with applicable laws, respond to legal requests, enforce policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors, and service providers that perform services on our behalf (such as payment processing, shipping, analytics, IT support, and customer service)
With business and marketing partners for advertising and marketing purposes, including personalized advertising
When you direct or consent to such disclosure
With affiliates within our corporate group
In connection with business transactions, such as mergers or acquisitions
To comply with legal obligations or protect our Services and users

Depending on where you live, you may have the right to opt out of certain data sharing or targeted advertising. You may exercise those rights through the links provided on our Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located outside your country of residence.

Shopify may process personal information collected from your interactions with our store and other merchants. Shopify is responsible for responding to privacy rights requests related to data it processes.

To learn more, visit the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices, content, or security. Your interactions with third-party sites are governed by their own policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security system is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access or know what personal information we hold
Request deletion of personal information
Request correction of inaccurate information
Request data portability
Opt out of the sale or sharing of personal information for targeted advertising

You may also manage communication preferences by unsubscribing from promotional emails. We may still send transactional or account-related communications.

Requests can be made through the Services or by contacting us. We may verify your identity before fulfilling requests, as permitted by law.

Complaints

If you have concerns about our privacy practices, please contact us. Depending on your location, you may have the right to lodge a complaint with a data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. When required, we rely on approved legal mechanisms such as Standard Contractual Clauses.